FAQs

FAQs
Explore a helpful list of commonly asked questions and answers.

Customer Services & Warranty
What does "Lifetime Warranty" mean?
Fiskars products are warranted to the consumer purchaser to be free of defects in material and workmanship for as long as the consumer owns the product. Warranty does not cover sharpening, normal wear and tear, environmental factors, accidental damage, misuse, industrial/commercial use.

At EJWOX Products Inc.'s option, defective product will be repaired, replaced or substituted with a product of equal value. For more details, call EJWOX Products, Inc. at 1-714 662 4897. This warranty gives you specific legal rights, and you may also have other rights, which may vary from state to state.

If you feel you have a defective item, please visit our Customer Service page to review the options for submitting a warranty claim.

Where do I get replacement parts?
Many (not all) of our products have replacement parts available (e.g. springs, locks, nuts, bolts). Please contact customer service at service@ejwox.com or using our online form to see if parts are available.

Please be prepared with the following information when you contact us :

Product model number( SKU), UPC code number or a detailed description of the product (color, length, etc.)
A description of the part that needs to be replaced